Drive smarter conversations 24x7
Illumea uses your content to have meaningful conversations, capture visitor intent, and surface signals that help your team take action.
Visitor Conversations 24x7
- Guardrailed conversations that stay within the knowledgebase
- Semantic search that retrieves the right context by meaning, not by keywords
- Multi-turn memory keeps context across questions for more meaningful conversations
- Product recommendations match visitors to the right product, service or plan
Proactive Engagement
Starts the right conversation at the right moment with contextual triggers that engage visitors based on your content, their behaviour, and their intent.
Hand-offs & CTAs
- Smart hand-offs that auto-detect high-value or complex conversations and connect visitors with the right team or channel
- Surface the right CTA when visitors show intent, turning meaningful conversations into opportunities
Personality & Behaviour
Configure the chatbot's character, tone, behaviour, presets, greetings, language, branding, and more to create conversations that feel natural and true to your brand.
NOTE: Available across all plans, with capabilities dependent on the model selected for Growth and higher plans.
Unlock the Intelligence in Every Conversation
Illumea analyzes every visitor conversation to uncover what customers are asking, what they’re looking for, where they get stuck, and what matters to their decisions. Turn those insights into better content, experiences, and actions.
Analytics & Intelligence Reports
Real-time Metrics Tracking
Sessions, messages, response time & feedback live
Buying Signal Detection & Reporting
Flag and report conversations with purchase intent
Sentiment & Intent Classification
Understand the mood and purpose behind every conversation
Content Gap Analysis
Unanswered questions, classified gap vs off-topic analysis
Monthly Intelligence Report
A narrative executive summary alongside insights on scored leads, competitor analysis, content gaps, and sentiment trends, which serves as a complete monthly briefing sales and marketing can act on
Capture Intent. Prioritize Opportunity.
Capture leads directly from visitor conversations and score them based on intent and engagement. Identify high-value prospects quickly, understand why they matter, and focus your team on the opportunities most likely to convert.
Lead Capture & Scoring
Real-time Lead Tracking
See every lead and high-intent prospect on a single page, along with the conversation
Lead Scoring
Score captured leads as hot, warm, or cold so your team knows who to follow up with first
Know What Makes a Lead Valuable
See the intent signals and conversation patterns behind every score, so your team knows why a lead matters
Get Notified When Intent Is High
Receive instant email or message notifications when a high-intent lead is identified, so your team can respond while the opportunity is fresh
Marketing ideas, straight from your conversations
Illumea Pulse reads every conversation, page by page, and turns recurring questions and objections into campaign ideas, page fixes and proactive messages your team can review, test and use.
Illumea Pulse (Coming Soon!)
Page-by-Page Visitor Insights
See what visitors ask on each page, what holds them back, and where they go looking next
Campaign Ideas
Ready-to-edit LinkedIn posts, search ads and social ads built on the questions buyers actually ask
Landing Page Fixes
Specific changes to copy and layout where visitors keep asking the same thing
Objection Answers & Content to Add
Answers to recurring objections, plus the content your knowledge base is missing
Proactive Message Tests
Split-test messages written from visitor insights against your current ones, and promote the winner
Coming Soon
Integrations that plug into your workflow
Connect Illumea to your CRM, scheduling, knowledge base, automation and other business tools to seamlessly move from conversation to action.
Your data, handled with care
Enterprise-grade data handling built in from day one. Your content is private, isolated, and never used to train any shared model.
Isolated Per-Customer Storage
Customer data is securely isolated for each account, helping prevent data from being exposed across customers. Your information remains within its designated environment and access boundaries.
No Models Are Trained on Your Data
Your data and conversations are not used to train or improve our AI models. Your information remains dedicated to powering your experience with Illumea.
Encrypted in Transit, Secured at Rest
All data flows over HTTPS/TLS and is stored in a private, access-controlled database, so it stays secure while moving between your browser, Illumea, and connected services.
Role-Based Access Control (RBAC)
Access to customer data and platform capabilities is controlled through roles and permissions, so users only have access to the information and functions relevant to their role.
Data Processing Agreement (DPA)
Our Data Processing Agreement defines how customer data is processed, protected, and handled. It establishes clear responsibilities and obligations around data protection and privacy.
GDPR, SOC II and DPDP Aligned Practices
Illumea follows security and privacy practices aligned with GDPR, SOC 2, and India’s DPDP requirements. We continuously work to maintain responsible practices around data protection, security, and privacy.